What Is Responsible Gaming
Responsible gaming means treating betting as a fun form of entertainment — never as a financial fix or a shortcut to quick money. At Zee 18, we believe that with the right boundaries, betting can be a healthy pastime, just like any other leisure activity.
Many people in Bangladesh start online betting for fun, but gradually lose control. Zee 18 doesn't want that to happen to you. That's why we've built a range of responsible gaming tools and policies to keep you in control at all times.
Responsible betting comes down to knowing your financial limits, avoiding emotional decisions after a loss, never treating betting as an obligation, and maintaining healthy relationships with family and friends. Zee 18 is committed to upholding these principles at all times.
Zee 18's Core Principles
Zee 18's commitment to responsible gaming goes beyond words — it's reflected in every step we take, from platform design to support services.
- Transparency: We are always honest and transparent about the potential risks of betting. We don't make misleading offers or unrealistic promises.
- Fairness: Our gaming system is fully transparent and verifiable. Every outcome is determined independently and fairly.
- Safety: The security of your data and funds is our top priority. All transactions are encrypted.
- Control: We want you to stay in full control of your betting at all times. Everything from setting limits to closing your account is easy to access.
- Support: When you're struggling, we're here to help — no judgment. Our support team is always ready.
- Age Verification: Anyone under 18 is strictly prohibited from accessing the platform or placing bets. This policy is rigorously enforced.
Warning Signs — When to Stop
Betting addiction often creeps in gradually, making it hard to notice at first. If you recognise any of the signs below, it may be time to take stock.
- You're chasing losses by placing more bets to try to win back what you've lost.
- You feel restless or irritable when you think about cutting back or stopping.
- Hiding your betting from family or friends, or lying about it.
- You're borrowing money or dipping into essential funds to place bets.
- Spending more time betting than on work, studies, or family.
- You can't stop even after a losing streak.
- Your day feels incomplete without betting.
These signs are not a reflection of weakness — they are common human struggles that can be addressed with the right support. Zee 18 is always ready to help.
Check Yourself
Answer the questions below honestly. If you answer "Yes" to 3 or more, it may be time to seek help.
Have you bet beyond your budget at any point in the past month?
Have you ever felt like you should stop betting, but couldn't?
Are your family or loved ones worried about your betting?
Have you placed bigger bets trying to recover money you've lost?
Has betting ever caused you to neglect important responsibilities?
Have you ever borrowed money or taken out a loan to fund your betting?
Zee 18's Protection Tools
Zee 18 puts a set of tools in your hands so you can manage your own betting activity. All of these tools are completely free and accessible directly from your account settings.
How to Set Your Limits
Setting limits on Zee 18 is quick and simple. Follow the steps below to keep your betting safe.
Log in to your Zee 18 account and click the profile icon in the top right corner.
From the Account Settings menu, select the "Responsible Gaming" option.
Choose from deposit, loss, session, or betting limits — then set the amount or duration that works for you.
Confirm changes with an OTP or password. Reducing a limit takes effect immediately.
Review your betting history and limits once a month. Adjust them as needed.
Our Recommended Monthly Budget
Your betting budget should never exceed 10% of your income.
Self-Exclusion
If you feel betting is having a negative impact on your life, self-exclusion is the most effective step you can take. It's a brave and right decision.
- Short-Term Break (Cool-Off): Take a break from betting for anywhere between 24 hours and 6 weeks. You will not be able to log in during this period.
- Medium-Term Exclusion: Keep your account inactive for 6 months to 5 years. You cannot return before the period ends.
- Permanent Exclusion: Close your account permanently. This decision cannot be reversed.
To self-exclude, email support@zee18.net or reach us via live chat. Our team will act within 24 hours.
Protection of Minors
Zee 18's services are for users aged 18 and above only. Protecting minors is one of our highest priorities.
- Age is verified at registration, and identity is confirmed through the KYC process.
- Flagged accounts are reviewed immediately and suspended if necessary.
- Parents can install parental control software on their children's devices.
- If you suspect a minor is using an account, please notify us at support@zee18.net.
Where to Get Help
Don't face it alone. The Zee 18 support team is always here for you — and there are also professional organisations that can help.
- Zee 18 Support: support@zee18.net — responses within 24 hours.
- Live Chat: Chat with us directly via the website or app.
- National Mental Health Helpline (Kaan Pete Roi): Seek professional help for mental health concerns.
- National Institute of Mental Health (NIMH): Based in Dhaka, specialising in addiction treatment.