Zee 18 Privacy Policy

Introduction

Zee 18 (zee18.net) is a trusted online betting platform in Bangladesh. We understand how valuable your personal data is, which is why this privacy policy has been created — so you can clearly understand exactly what we do with your information.

This privacy policy applies to Zee 18's website, mobile app, and all related services. By using our services, you are considered to have accepted this privacy policy. If you have any objections, please contact us before continuing to use our services.

What Data We Collect

Zee 18 collects certain necessary information to provide you with the best experience. This data falls into two categories — what you provide directly, and what is collected automatically.

What You Provide Directly

• Full Name & Date of Birth (for identity verification)
• Mobile number (for account verification and OTP delivery)
• Email address (for notifications and account recovery)
• Address (during KYC verification)
• Payment details (bKash/Nagad number, bank account)
• ID document photo (NID, Passport — during KYC)

Automatically Collected Data

• IP Address & Device Information
• Browser Type & Operating System
• Login Time & Session Data
• Betting history and transaction records
• Time spent on each page (Analytics)

How Your Information Is Used

Zee 18 uses your data for specific, limited purposes. Each use case is clearly outlined below:

No marketing or promotional messages will be sent without your consent. You can turn off notifications at any time from your account settings.

Data Retention & Periods

Zee 18 stores your data on secure servers. All data centers comply with international security standards and are audited regularly.

Retention Period

• Active account data: retained for as long as your account remains active.
• Closed account data: retained for up to 5 years as required by law.
• Transaction records: 7 years, in accordance with financial regulatory requirements.
• KYC documents: 5 years from the date of your last transaction.
• Cookies & Analytics: up to 2 years.

Sharing Data with Third Parties

Zee 18 does not sell your data or share it without reason. However, in certain circumstances, limited information may be shared with trusted parties:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process your transactions.
• KYC Verification Services: Authorized third parties may access limited data solely for the purpose of identity verification.
• Legal Authorities: If a valid order is received from a court or regulatory authority, the required information will be disclosed.
• Analytics Services: Anonymized data may be used to analyze website performance.

Before sharing data with any third party, we verify that they comply with Zee 18's privacy standards. Their data protection obligations are defined through binding agreements.

Cookie Policy

The Zee 18 website and app use cookies — small files saved to your browser that help improve your experience on our platform.

Types of Cookies We Use

• Essential Cookies: Maintaining login state and ensuring security — these cannot be disabled.
• Performance Cookies: Identifies which parts of the site are slow and helps improve them.
• Personalization Cookies: Remembers your preferences, such as language and theme settings.
• Analytics Cookies: To understand how many visitors are accessing which pages.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working.

Data Security Measures

Zee 18 follows state-of-the-art technology and processes to protect your data. Our security is not limited to a single layer — we ensure protection across multiple layers.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit encryption.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification can be made mandatory at login.
• Real-Time Monitoring: Unusual activity is detected and flagged automatically.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: Third-party security experts regularly review our systems for vulnerabilities.

Your Data Rights

If you have an account with Zee 18, you have the following rights over your own data. To exercise these rights, please contact our support team.

To exercise any of the rights listed above, support@zee18.netto send us an email. We typically respond within 30 business days. Please note that in some cases, complete deletion may not be possible due to legal obligations.

Protection of Minors' Data

Zee 18's services are for users aged 18 and above only. We do not knowingly collect or process the data of any minor.

• Registration is strictly prohibited for anyone under 18 years of age.
• Age is verified at the time of registration.
• Any account found to belong to a minor will be closed immediately.
• Parents can report any suspicious accounts to us.

Privacy Policy Updates

Zee 18 may update this Privacy Policy when necessary. If any changes are made, we will notify you in the following ways:

• A notice will be clearly displayed on the website.
• Updates will be sent to your registered email address (for significant changes).
• You will be notified via app notification.
• The "Last Updated" date at the top of the page will be changed.

For significant changes, you will be given the opportunity to consent to the updated policy. Continued use of our services after any changes are made will be taken as acceptance of the new privacy policy.

Contact & Complaints

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us. Our dedicated privacy team will handle your matter with the utmost care.

• Email: support@zee18.net
• Live Chat: Chat with us directly via the website or app.
• Response Time: General requests — 48 hours; privacy-related requests — 30 business days.